Privacy Policy

1. Information We Collect

Depending on how you use the Service, we may collect the following information:

Account information: Your name, email address, phone number, profile information, and other details you provide when creating or managing your account.

Activity information: Information about sessions, matches, bookings, results, and other activities or actions you take through the Service.

Device and usage information: Information such as your IP address, browser type, device type, device identifiers, pages viewed, and information about how you interact with the Service.

Payment information: Payment and transaction information necessary to process purchases or bookings. Payments may be processed by third-party payment providers, and we do not store your full card or bank details.

2. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve racketbro.
• Create and manage your account.
• Manage sessions, matches, bookings, and related activities.
• Process and confirm payments where applicable.
• Communicate with you about your account, bookings, service updates, support, and security.
• Detect, prevent, and investigate fraud, abuse, or unauthorised activity.
• Maintain the security and reliability of the Service.
• Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate racketbro, such as providers for:

• Hosting and infrastructure.
• Analytics and service monitoring.
• Payment processing.
• Email, messaging, or communication services.
• Security and fraud prevention.

Depending on the features you use, certain information may also be visible to or shared with other members of your club when necessary to provide features such as sessions, matches, bookings, or related club activities.

We may also disclose information when required by law, regulation, court order, or legal process, or when reasonably necessary to protect the rights, security, or property of Techinorm, racketbro, our users, or others.

4. Cookies

We use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Maintain sessions and account functionality.
• Understand how the Service is used.
• Improve the performance and functionality of racketbro.

You can control or disable cookies through your browser settings. Some features of the Service may not function correctly if certain cookies are disabled.

Third-party services used by racketbro may also use their own cookies or similar technologies in accordance with their respective policies.

5. Data Retention and Security

We retain your personal information for as long as your account is active or as reasonably necessary to provide the Service, maintain business records, resolve disputes, prevent fraud, and meet legal or regulatory requirements.

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet-based service or storage system can be guaranteed to be completely secure.

6. Your Rights

Depending on where you live and the laws that apply to you, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Request a copy or export of certain information.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise your rights or ask questions about your personal information, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

7. Children's Privacy

racketbro is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us. We will review the information and take appropriate steps, including deleting it where required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to racketbro, our services, our privacy practices, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

Changes become effective when the updated policy is posted, unless otherwise required by applicable law.

9. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, your personal information, or the racketbro Service, please contact us at:

Techinorm
racketbro — Owned and operated by Techinorm
Email: dev@techinorm.com